Refund & Returns Policy

Damaged, defective or wrong items

If a product arrives damaged, defective or different from what you ordered, tell us within 7 days of delivery with your order ID and photos. After inspection we will repair, replace or refund the item. We cover return shipping in these cases.

Standard products

Unused standard products in original packaging may be returned within 7 days of delivery. Contact us first for a return authorisation. Return shipping for change-of-mind returns is paid by the customer.

Custom and made-to-order products

Products made to your specification cannot be returned or refunded unless they are defective or do not match the approved specification.

Cancellations

You can cancel an order for a full refund before it is dispatched. Custom orders cannot be cancelled once production has started.

How refunds are paid

Approved refunds are issued to the original payment method within 5–7 working days. Your bank may take a few more days to show the amount.

Cloud storage plans

If your paid cloud plan has not been activated yet, you can cancel for a full refund. After activation, monthly plans are non-refundable; yearly plans can be cancelled within 7 days of activation for a full refund. If we cannot provide the service you paid for, we refund the unused period.